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Frequently Asked Questions

Everything you need to know about our research-grade peptides.

What are peptides?

Peptides are short chains of amino acids linked by peptide bonds. They are smaller than proteins and play crucial roles in biological processes. Our peptides are supplied for laboratory and research purposes only.

Are your peptides safe for research use?

All of our peptides undergo rigorous third-party testing for purity and identity. Each product comes with a Certificate of Analysis (COA) verifying purity levels of 99%+. Our products are intended strictly for research and laboratory use.

How do I place an order?

Browse our product catalog, add items to your cart, and proceed to checkout. You’ll select your preferred payment method during checkout, and we’ll provide payment instructions after your order is placed.

What payment methods do you accept?

We accept Zelle, bank wire transfers, CashApp, and Venmo. Payment instructions are provided at checkout and in your order confirmation email.

How long does shipping take?

Orders are processed and shipped within 1-2 business days of payment verification. Standard shipping within the US typically takes 2-5 business days. Expedited shipping options are available at checkout.

Do you ship internationally?

At this time, we only ship within the United States. We are working on expanding our shipping capabilities to serve international researchers in the future.

How should I store my peptides?

Most lyophilized (freeze-dried) peptides should be stored at -20°C for long-term storage. Once reconstituted, peptides should be stored at 2-8°C and used within a reasonable timeframe. Specific storage instructions are included with each product.

Do you provide Certificates of Analysis?

Yes, every product comes with a Certificate of Analysis (COA) from an independent third-party laboratory. COAs are available for download on each product page and are included with your shipment.

What is your return policy?

Due to the nature of our products, we cannot accept returns on opened items. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and we will arrange a replacement or refund.

How do I contact customer support?

You can reach our team via the Contact page on our website or email us at info@puretides.com. We typically respond within 24 hours during business days.