Shipping And Returns

Shipping Information

Your orders are very dear to us. It's incredibly important for us make sure that you get the things you ordered. That's why we take this with the utmost seriousness.

We generally make sure to process your order within 2 days max. But sometimes we're out of stock, and it might take a bit longer. But don't worry, we'll always let you know in advance. 

Please allow 24-48 hours for processing during the business week.

International orders are subject to delays and import fees through customs and vary by location. Shipping prices for international orders depend on which products you choose and shipping location (this is calculated at checkout).

Delivery times

Delivery times - both domestic and international - will vary based on weight, speed of service chosen and region of delivery. 

Estimated times

USA 3-5 business days
Canada 5-10 business days
World 10-20 business days

Wondering where you order is? Contact us at puretides@gmail.com

Returns Policy

Goods bought from Pure Tides are meant to inspire you. If they don't, we haven't done something right! So if you're unhappy with what you've ordered, you changed your mind or the product arrives damaged, then we'd be happy to help you with a return or exchange, provided you contact us within a week of receiving the product.

Returns procedure

1. Write to us at puretides@gmail.com to let us know what you're unhappy with.
2. Wait for our response. We make sure to reply within 24 business hours. We'll provide instructions for the returns procedure.

International shipping

Shipments outside of the USA may incur customs fees depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. Martial Spirit does not take responsibility for possible fees.